Local Demand Works
Refund & Cancellation Policy
Last updated: September 25, 2026
Local Demand Works provides digital marketing, advertising management, local SEO, website, lead-generation, tracking, consulting and related professional services. Because our services involve reserved time, strategy, implementation and digital work rather than returnable physical goods, refunds and cancellations are handled according to the terms below.
Policy Summary
- One-time services may be refundable in whole or part only to the extent work and non-recoverable costs have not already been incurred.
- Canceling a subscription stops future renewals but does not automatically refund a billing period already underway.
- Advertising spend and third-party costs are generally separate and non-refundable once paid or consumed.
- Billing errors and disputed charges should be reported promptly through our Contact page.
1. One-Time Services
One-time services may include website builds, landing pages, tracking setup, CRM or lead-capture integrations, local SEO foundation work, copywriting and similar projects. If you request cancellation before work has begun, contact us promptly. We may issue a full or partial refund depending on whether planning, research, setup, purchased resources or other project work has already started.
Once substantive work has begun, amounts attributable to work already performed, time already committed, completed milestones, non-recoverable costs or delivered digital work are generally not refundable. Any refund for the uncompleted portion of a project is determined based on the scope completed and costs incurred.
2. Monthly Services & Subscriptions
Recurring services are billed according to the billing interval shown at checkout. Unless otherwise stated in a written agreement, you may request cancellation of a recurring service before the next renewal. Cancellation stops future renewal charges; it does not automatically refund a billing period that has already begun or services already performed during that period.
If a cancellation request is received after a renewal has been processed, contact us as soon as possible. We will review the request based on work already performed or scheduled for that billing period and any non-recoverable costs.
3. Advertising Spend & Third-Party Costs
Advertising spend paid to platforms such as Google, as well as domain fees, hosting, premium software, third-party subscriptions, licenses or other outside costs, are separate from Local Demand Works management fees unless expressly stated otherwise. Charges already paid to third parties or consumed on your behalf are generally non-refundable by Local Demand Works.
4. Completed & Delivered Work
Completed and accepted digital deliverables are generally non-refundable. If you believe a deliverable materially differs from the agreed scope, contact us so we can review the issue and, where appropriate, correct work that falls within the agreed scope.
5. Duplicate, Incorrect or Unauthorized Charges
If you believe you were charged twice, charged an incorrect amount or do not recognize a Local Demand Works charge, contact us promptly. We will investigate billing errors and correct verified errors where appropriate. If you believe a payment method was used without authorization, you should also contact your payment provider promptly.
6. Results & Performance
Marketing performance depends on factors outside our control, including competition, market demand, platform policies and algorithms, advertising budgets, client responsiveness and customer behavior. Unless expressly guaranteed in a separate written agreement, purchasing a service does not guarantee a specific number of leads, sales, rankings, impressions, clicks or revenue. A lack of a particular business outcome by itself does not create an automatic right to a refund.
7. How to Request a Cancellation or Refund Review
To request cancellation, report a billing issue or ask for a refund review, contact Local Demand Works through our Contact page. Please include the name and email associated with your order and enough information for us to identify the purchase. Do not send sensitive payment-card information through the contact form.
Approved refunds are returned to the original payment method when practicable. Processing time after approval may vary depending on the payment provider or financial institution.
8. Written Agreements
For services governed by a signed proposal, statement of work or other written agreement, the refund, cancellation and payment terms in that agreement control to the extent they conflict with this general policy.
Questions about a charge?
Contact us before opening a payment dispute so we have an opportunity to investigate and resolve the issue directly.
This policy describes Local Demand Works’ general commercial practices and does not limit rights that cannot legally be waived under applicable law.